Frequently Asked Questions

Your questions, our answers

Below you will find the answers to the most frequently asked questions. If you don't find the answer, contact us at contact@towagear.com.

1. What are the delivery times?

Our delivery times are 5 to 10 working days. Once your order has been shipped, you will receive an email with a tracking number.

2. What are the shipping costs?

Shipping costs are calculated at the time of order based on your address. They are clearly displayed before validation.

3. Can I return a product?

Yes, you have 14 days from receipt to return a product in its original condition. Contact us at contact@towagear.com to initiate the return.

4. How does the refund process work?

Once your return is validated, the refund will be processed within 14 days to the payment method used during the order.

5. Are Towa products of good quality?

Absolutely. Each piece is printed in premium TPU in France, with controlled millimeter tolerances. If a product does not meet your expectations, our satisfaction or money-back guarantee applies.

6. What payment methods do you accept?

We accept credit cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay. All transactions are secured by SSL encryption.

7. How do I contact customer service?

Our team can be reached by email at contact@towagear.com. We respond within 24 to 48 business hours.