Etertap

Returns Policy

Return Policy

Legal Right of Withdrawal

In accordance with Articles L221-18 et seq. of the Consumer Code, you have a period of 14 clear days to exercise your right of withdrawal starting from the receipt of your order, without having to provide reasons or pay penalties.

This right of withdrawal applies to all products sold by [COMPANY NAME], except for legal exceptions provided for in Article L221-28 of the Consumer Code.

Return Conditions

To exercise your right of withdrawal, the following conditions must be met:

  • Products must be returned in their original condition
  • Products must be complete with all their accessories
  • Original packaging must be kept whenever possible
  • Products must not show abnormal signs of wear
  • Personalized or modified products cannot be returned

We reserve the right to refuse a return if these conditions are not met or if the products have been damaged by improper use.

Return Procedure

To initiate a return, you must contact us by email at [CONTACT EMAIL] specifying:

  • Your order number
  • The products concerned by the return
  • The reason for the return
  • Your full contact details

We will then provide you with a return authorization with detailed instructions for returning the products. No returns will be accepted without prior authorization.

Return Shipping

Return shipping costs are entirely at the customer's expense, except in the case of a defective product or an error on our part. We recommend using a tracked carrier to secure your shipment.

Products must be returned to the following address:

[COMPANY NAME]
[ADDRESS]

The risk of loss or damage to the products during return transit is the responsibility of the customer until received at our premises.

Processing and Refund

Upon receipt of your return, we will verify the condition of the products within 3 business days. If the return conditions are met, we will proceed with the refund.

The refund will be issued within a maximum of 14 days from the receipt of the returned products, in accordance with Article L221-24 of the Consumer Code.

The refund will be made using the same payment method as that used for the initial order, unless expressly agreed otherwise for another payment method. The refund covers:

  • The price of the returned products
  • Initial delivery charges (only if the entire order is returned)

Return shipping costs are not refunded, except in the case of a defective product or an error on our part.

Defective Products

In the event of a defective or non-compliant product, we will cover the return shipping costs and proceed, according to your preference, to:

  • Product exchange
  • Full refund
  • Repair if technically possible

This guarantee applies independently of the right of withdrawal and the legal guarantees of conformity and hidden defects.

Contact

For any questions regarding returns, please contact our customer service:

Email: [CONTACT EMAIL]

Last updated: [DATE]