Returns

Return & Refund Policy

At Towa, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we make returns simple and hassle-free.

Return window

You have 14 days from the date of receipt to return any item.

Conditions

• Items must be returned in their original condition, unused and in original packaging
• Please include your order number with your return

How to return

Contact us at contact@towagear.com to initiate your return. We will provide the return address and instructions.

Refunds

Once we receive and inspect your return, we will process your refund within 14 business days to your original payment method.

Exchanges

If you ordered the wrong size, contact us and we will arrange an exchange subject to availability.